Refund policy

We offer a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zombrextcg@gmail.com. Once your return is approved we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zombrextcg@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue as soon as possible.

Exceptions / non-returnable items

Some products cannot be returned, including custom or personalized items and factory-sealed products that have been opened. If you’re unsure about your item’s eligibility, contact us for assistance. Please note that sale items and gift cards are non-returnable. 

Responsibility for Return Costs

 

Customers are generally responsible for covering the cost of return shipping. However, in certain mitigating circumstances such as if the item is faulty, damaged, or incorrect we will cover the return shipping costs.

If you believe your situation qualifies as a mitigating circumstance, please contact us at zombrextcg@gmail.com  to discuss your case and arrange for a resolution.

For all other returns (e.g., change of mind), return shipping costs will remain the responsibility of the customer. If you have any questions about this policy, feel free to reach out for assistance.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zombrextcg@gmail.com.